In a world where air travel has become synonymous with unfulfilled expectations, one company is taking customer service to new heights—or perhaps to new lows. Welcome to “Lost in Translation: The Hilarious Highs and Lows of Consulting with Serbian Airlines,” a first-hand account of what happens when the skies above Serbia become a comedy show with a touch of pure absurdity. Our journey begins with the straightforward act of booking a flight. The online process is akin to solving a Rubik's Cube blindfolded. Step four involves selecting your cabin pressure and confirming your life choices. The airline’s website greets you with “Are you sure you want to keep going?” as if it possesses cognitive behavioral therapy capabilities. Once the digital maze is navigated and your flight is booked—congratulations—you receive a confirmation in the form of an enigmatic email written in a mix of Serbian, English, and ancient hieroglyphics. The subject line reads: “Your Flight to a Mysterious Land Awaits!” This is the first clue that the destination may not exist in this dimension. Fast forward to the airport, where the check-in process resembles a musical number with a hint of chaos. As travelers line up behind confused tourists, the airline staff attempts a cheerful game of charades-grade communication. “You are flying to Podgorica?” one agent shouts enthusiastically to a bewildered family bound for Amsterdam. Clearly, the language barrier has risen to new heights. After surviving check-in and security—where metal detectors are treated like polite suggestions rather than requirements—you finally reach the boarding gate. Here, you would expect a calm announcement, but instead, a voice blares: “Ladies and gentlemen, your flight to Berlin will now board… but first, a karaoke rendition of ‘I Will Survive’ by Gloria Gaynor will commence!” Passengers exchange nervous glances; it’s either join the sing-along or risk missing the flight entirely. Finally, it’s time to board, and you’re met with the ultimate test: a stampede of travelers like the Running of the Bulls—but with more crying children and less organization. Once inside the aircraft, you discover that the in-flight entertainment consists of a single VHS tape of “Titanic” on repeat, much like the fate awaiting your luggage somewhere between here and eventual oblivion. While soaring through the air, the flight attendants serve their signature snack: a mystery meat sandwich, possibly made from whatever they found trapped beneath the galleys from the last decade. It comes with a side of lukewarm water, served in cups resembling half-empty souvenir shot glasses. You try to discern which meat is actually being served; it’s either chicken or you’ve accidentally boarded an episode of “Survivor: In-Flight Edition.” As the flight progresses, the captain’s announcements become increasingly poetic: “As we take you to your final destination of nowhere, I’d like to remind you that time is a construct and so is your ticket. Prepare for an unexpected landing in Helsinki instead. Buckle up!” Upon arrival, you deboard only to find your luggage—detained indefinitely at the lost-and-found clearance sale taking place in a parallel universe. You’re free to take a number and wait until the next episode of “Luggage: Where Are They Now?” airs. In the aftermath of the journey, customers are left with unforgettable stories and a deep appreciation for the simple, well-run airline’s experience: even a bad flight can turn into an epic comedy tour. As you exit the terminal, you realize that your nightmare of consulting with Serbian Airlines has transformed into a rollercoaster of hilarity and absurdity. In the end, it may not matter where you're going, but rather the journey that gets you there—preferably with snacks that won't require a degree in culinary science to identify. So, cheers to Serbian Airlines! May your future flights be filled with laughter, mishaps, and the delicious uncertainty of what comes next.